Last updated: 20 July 2026
Falak Almurjan is a licensed home renovation and maintenance contractor based at Bin Dasmal Building 3B27, Al Quoz 1, Dubai, UAE. This policy explains what personal information we collect through our website, phone lines, WhatsApp and in the course of providing our services, how we use it, and the choices you have. By using our website or services you agree to the practices described here.
We collect information you give us directly: your name, phone number, email address, property address or community, the service you are interested in and any message you send through our callback form, WhatsApp, email or phone. During projects we additionally collect information needed to deliver the work, such as property details, drawings, photographs of the property, access arrangements and payment records.
We also collect limited technical information automatically when you browse the website, such as pages visited and general device information, through standard analytics tools, to understand how the site is used and improve it.
We use your information to respond to enquiries and provide quotations, to schedule and deliver renovation and maintenance services, to send updates about your project including photo reports, to maintain service records and warranties connected to your property, to invoice and process payments, and to comply with legal and regulatory obligations in the UAE. With your consent, we may occasionally contact you about services relevant to your property; you can opt out at any time by replying or contacting us.
We do not sell your personal information. We share it only where delivering the service requires it: with authorities and community developers when processing permits and NOCs on your behalf, with suppliers delivering materials to your property, with payment providers processing transactions, and with professional advisers or authorities where the law requires. Anyone we share information with is limited to what the task needs.
Much of our client communication runs on WhatsApp, including enquiry forms on this website that open a pre filled WhatsApp message. WhatsApp is operated by Meta and governed by its own terms and privacy policy. Message us there only if you are comfortable with that; phone and email are always available alternatives.
We keep enquiry details for as long as needed to handle your enquiry, and project and service records for the life of our relationship with the property, because maintenance history is part of the service we provide. Financial records are retained as UAE law requires. Information is stored on access controlled systems and shared within the team strictly on a need to know basis.
You may ask us at any time what information we hold about you, ask us to correct it, or ask us to delete information we are not legally required to keep. You may opt out of any non essential communication with a single message. To exercise any of these rights, contact us using the details below and we will respond promptly.
We may update this policy from time to time as our services or legal obligations change. The date at the top shows when it was last revised, and material changes will be flagged on this page.
Questions about this page? Contact Falak Almurjan at hello@falakalmurjan.com or 055 895 6403, Bin Dasmal Building 3B27, Al Quoz 1, Dubai, UAE.